About our Policy
This policy explains when and why we collect personal information about our customers and potential customers who visit our website, or communicate directly with our staff about our services, how we use it and how we keep it secure and your rights in relation to your data.
We will ensure that we comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2016 when dealing with your personal data. For the purposes of the GDPR, we will be the ‘controller’ for any data we hold about you.
What information we collect and why
The type of information we collect from our customers and those seeking our services include the following:
- Customers name, address and telephone number/s
- Email addresses
- Job title
We use the information you provide to us via our website or directly to us via email, telephone call, direct visit or via social media applications for the purposes of dealing with your service requests and enquiries, for conducting market research surveys or collecting feedback on our services or for drawing up service agreements and for providing you with the services that you require from us.
How we protect your personal data
We are totally committed to ensuring that all your personal information is held to the highest levels of security whilst it is in our care. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial processes to safeguard and secure the information we collect.
We will not transfer your personal data outside the European Economic Area (EEA) without your consent
We do not take payments for services online or over the telephone, so the only financial information we hold about you would be our banks record of any payments made to us via BACS or by cheque.
Please be aware that if you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
Who else has access to information you provide us?
We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to by law.
How long do we keep your information?
We will hold your personal data on our systems for as long as you wish us to provide services to you, now or in the future.
We will hold any personal data held in contracts or agreements, for a minimum of 3 years after these have been terminated to ensure we can comply with any requests from our management system auditors to see evidence of past service agreements, in order to meet the requirements of our ISO9001/14001 management system.
In the event that your business closes down or moves out of our service area then we will delete your information from our CRM once we have been advised this is the case.
Should you have taken services from us previously and no longer wish us to hold your personal data then we will remove this data from our databases within 14 days of a request to remove such data
Your rights under the GDPR are as follows:
- to access your personal data
- to be provided with information about how your personal data is processed
- to have your personal data corrected
- to have your personal data erased in certain circumstances
- to object to or restrict how your data is processed
- to have your personal data transferred to yourself or to another business in certain circumstances
You have the right to take any complaints about how we process your personal data to the Information Commissioner at https://ico.org.uk/concerns
For more details, please address any questions, comments and requests regarding our data processing practices to our Data Protection Officer firstname.lastname@example.org
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